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Our mission is to make every customer interaction with our team amazing
That starts with our people, which will [hopefully] include you.

Find Available Jobs

It's so much more than answering phone calls.

Provide real value to real people and develop customer service skills that will be an asset for the rest of your career.

Here are some of the job descriptions you may have:

Help Families Stay Cool.

Provide pool maintenance tips and manage schedules of maintenance pros.

  • Teach families about pool maintenance and safety, from purification tips to cleaning techniques.
  • Schedule and maintain commercial pool maintenance appointments for businesses across the midwestern U.S.
  • Help families build the pool of their dreams by booking residential pool consultations.

Be a Roadside Hero.

Field inbound calls from drivers who need your help on the roads across the U.S.

  • Provide prompt, responsive, and flawless attention to their problem.
  • Save someone's day by forwarding them to the assistance they need.
  • Comfort callers who need your help and reassurance in a scary time.

Protect Homes from Infestation.

Schedule appointments that protect families from the damage of pest infestation.

  • Provide tips for families who need help with ridding their house of unwanted "guests"
  • Schedule appointments for the top pest control specialists in the country
  • Protect homes from pest damage by managing schedules of pest professionals

Why Work for The Connection?

What are the benefits of working for The Connection? Great question. Regardless of whether you're applying to be a call center agent or a manager, here is a short list of benefits:

  • Flexible Hours. Whether you'd prefer to work 9-5, the night shift, or weekends, we can make that happen. 
  • Valuable Professional Skills. Call Center Agents earn a diverse set of skills, from customer service to sales.
  • Career Development. About 95% of our managerial hires come from within. In fact, the President of The Connection®, Fred Weiner, used to man the phones!
  • Competitive Pay. We pay at a competitive, incentive-based rate. In many cases, the better you perform, the better your pay! And we have regular pay increases.

Skills We're Looking For:

  • Excellent communication and people skills. We're a contact center, so regardless of your position, you'll be talking to people a lot!
  • Love for collaboration and positivity. At The Connection®, we're all about being a cohesive team. If you thrive in a team environment and are willing to be a contributing member, you're in the right place! 
  • Drive to achieve... more! We're always looking to maximize our clients' success - and their success starts with you.
  • Quick typing abilities. We ask all applicants to take a 3 minute typing test and are expected to type a minimum of 25 words per minute. It’s a key part of the job, so we want to make sure you can keep up!

take a typing test

We are always looking for qualified Call Center Representatives, but please click the "Find Available Jobs" button to see our full list of available positions!

Find Available Jobs

Grow Your Career With Us

At The Connection, over 98% of all call center positions are promoted from within. Maybe that's why we have an average Call Center Representative tenure of 3.5 years.

Meet Some Tenured Teammates

These dedicated employees started out as Call Center Representatives and today, hold managerial-level positions at The Connection.


 Ken Unruh
Job Title: Chief Technical Officer
Date of Hire: May 1994

Twedt_Hallway Poster

Terri Twedt
Job Title: Administrative Assistant
Date of Hire: August 1998


That Could be You!

If you'd like to work in a company that prioritizes employee growth, take a look at our available positions by clicking the button below!

Find Available Jobs



Still looking for more reasons to join the team? Check out our blog!

Employee Highlight: Heather, our Manager of Workforce [Interview]

Name: HeatherWorked with the Connection Since: 2005Job Title: Manager of Workforce

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Employee Highlight: Sonya, our Human Resource Administrator [Interview]

Sonya is one of our longer-tenured employees here at The Connection. She started with us back in 1997! Since then, she’s grown from a Call Center Representative to a human resource position (and it didn’t take 20 years to get there, either!).

Read More

High Schoolers: Here Is a List of Careers that a Contact Center Can Help You Get Into

Did you know that call center agents need a diverse range of skills and abilities to be great at their jobs? As a high school student, you probably need to grow your own skills and gain work experience to get to the next big step in your life and...

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Get Your Foot in the Door for Sales With Fortune 500 Companies

If it feels like you are stuck in a dead-end job, you are probably right. The best way out is to take control, to create your own roadmap to the future. But, how? Obviously, it is time for a change, but what skills do you need to work in a better...

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