Our mission is to make every customer interaction with our team amazing
That starts with our people, which will [hopefully] include you.

Find Available Jobs

It's so much more than answering phone calls.

Provide real value to real people and develop customer service skills that will be an asset for the rest of your career.

Here are some of the job descriptions you may have:

Help Families Stay Cool.

Provide pool maintenance tips and manage schedules of maintenance pros.

  • Teach families about pool maintenance and safety, from purification tips to cleaning techniques.
  • Schedule and maintain commercial pool maintenance appointments for businesses across the midwestern U.S.
  • Help families build the pool of their dreams by booking residential pool consultations.

Be a Roadside Hero.

Field inbound calls from drivers who need your help on the roads across the U.S.

  • Provide prompt, responsive, and flawless attention to their problem.
  • Save someone's day by forwarding them to the assistance they need.
  • Comfort callers who need your help and reassurance in a scary time.

Protect Homes from Infestation.

Schedule appointments that protect families from the damage of pest infestation.

  • Provide tips for families who need help with ridding their house of unwanted "guests"
  • Schedule appointments for the top pest control specialists in the country
  • Protect homes from pest damage by managing schedules of pest professionals


Why Work for The Connection?

What are the benefits of working for The Connection? Great question. Regardless of whether you're applying to be a call center agent or a manager, here is a short list of benefits:

  • Flexible Hours. Whether you'd prefer to work 9-5, the night shift, or weekends, we can make that happen. 
  • Valuable Professional Skills. Call Center Agents earn a diverse set of skills, from customer service to sales.
  • Career Development. About 95% of our managerial hires come from within. In fact, the President of The Connection®, Fred Weiner, used to man the phones!
  • Competitive Pay. We pay at a competitive, incentive-based rate. In many cases, the better you perform, the better your pay! And we have regular pay increases.

Check out our full list of The Connection Cares benefits.

Skills We're Looking For:

  • Excellent communication and people skills. We're a contact center, so regardless of your position, you'll be talking to people a lot!
  • Love for collaboration and positivity. At The Connection®, we're all about being a cohesive team. If you thrive in a team environment and are willing to be a contributing member, you're in the right place! 
  • Drive to achieve... more! We're always looking to maximize our clients' success - and their success starts with you.
  • Quick typing abilities. We ask all applicants to take a 3 minute typing test and are expected to type a minimum of 25 words per minute. It’s a key part of the job, so we want to make sure you can keep up!

take a typing test

We are always looking for qualified Call Center Representatives, but please click the "Find Available Jobs" button to see our full list of available positions!

Find Available Jobs


What to Expect When Interviewing at The Connection®

Interested in what it takes to be a Call Center Representative? We’ll answer all of your questions with this breakdown of what to expect when interviewing at The Connection.

Previous Experience

We love when applicants have tenure and experience in the customer service industry. But that’s not an absolute requirement! Here’s what we’re looking for:

Read the rest of the blog.


Grow Your Career With Us

At The Connection, over 98% of all call center positions are promoted from within. Maybe that's why we have an average Call Center Representative tenure of 3.5 years.

Meet Some Tenured Teammates

These dedicated employees have grown their careers with The Connection®:

KenUnruh


Name:
Ken Unruh
Job Title: Chief Technical Officer
Date of Hire: May 1994

Twedt_Hallway Poster


Name:
Terri Twedt
Job Title: Administrative Assistant
Date of Hire: August 1998

Heather White_Picture-1


Name:
Heather White
Job Title: Manager of Workforce
Date of Hire: November 2005

 

See What A New Employee Has to Say:

"Just wanted to let you know that I have been an employee with The Connection® for only a month, I have been in the workforce for 40 years, and I must say that it is the best job I have ever had (Rockford, IL). The site director, Kevin, is the best boss anyone could have and the supervisors and managers should be highly commended for what they do. They are AWESOME!!!!! (Betty, Stacie, Tiffany, Wiley, and all the others who trained me!) I LOOK FORWARD TO GOING TO WORK EVERY DAY!"

Sincerely, Glen


 

That Could be You!

If you'd like to work in a company that prioritizes employee growth, take a look at our available positions by clicking the button below!

Find Available Jobs

 


 

Still looking for more reasons to join the team? Check out our blog!

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Get your application started off on the right foot with our free call center resume template: 

call center resume template

And once you've submitted your application, check out our blog on What to Expect When Interviewing at The Connection®!