Our mission is to make every customer interaction with our team amazing. 
That starts with our people, which will [hopefully] include you.

Here are some of the job descriptions you may have:

Why Work for The Connection?

What are the benefits of working for The Connection? Great question. Regardless of whether you're applying to be a call center agent or a manager, here is a short list of benefits:

• Flexible Hours. Whether you'd prefer to work 9-5, the night shift, or weekends, we can make that happen. 
• Valuable Professional Skills. Call Center Agents earn a diverse set of skills, from customer service to sales.
• Career Development. About 95% of our managerial hires come from within. In fact, the President of The Connection®, Fred Weiner, used to man the phones!
• Competitive Pay. We pay at a competitive, incentive-based rate. In many cases, the better you perform, the better your pay! And we have regular pay increases.

Skills We're Looking For:

• Excellent communication and people skills. We're a contact center, so regardless of your position, you'll be talking to people a lot!
• Love for collaboration and positivity. At The Connection®, we're all about being a cohesive team. If you thrive in a team environment and are willing to be a contributing member, you're in the right place! 
• Drive to achieve... more! We're always looking to maximize our clients' success - and their success starts with you.
• Quick typing abilities. We ask all applicants to take a 3 minute typing test and are expected to type a minimum of 25 words per minute. It’s a key part of the job, so we want to make sure you can keep up!

We are always looking for qualified Call Center Representatives, but please click the "Find Available Jobs" button to see our full list of available positions!

What to Expect When Interviewing at The Connection®

Interested in what it takes to be a Call Center Representative? We’ll answer all of your questions with this breakdown of what to expect when interviewing at The Connection.

Previous Experience

We love when applicants have tenure and experience in the customer service industry. But that’s not an absolute requirement! Here’s what we’re looking for:

Read the rest of the blog.

Meet Some Tenured Teammates

These dedicated employees have grown their careers with The Connection®:

See What A New Employee Has to Say:

"Just wanted to let you know that I have been an employee with The Connection® for only a month, I have been in the workforce for 40 years, and I must say that it is the best job I have ever had (Rockford, IL). The site director, Kevin, is the best boss anyone could have and the supervisors and managers should be highly commended for what they do. They are AWESOME!!!!! (Betty, Stacie, Tiffany, Wiley, and all the others who trained me!) I LOOK FORWARD TO GOING TO WORK EVERY DAY!"

Sincerely, Glen

That Could be You!

If you'd like to work in a company that prioritizes employee growth, take a look at our available positions by clicking the button below!

Still looking for more reasons to join the team? Check out our blog!

Get your application started off on the right foot with our free call center resume template: 

And once you've submitted your application, check out our blog on What to Expect When Interviewing at The Connection®!