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Our Belief: Customer Service Drives Reputation

Here at The Connection®, we have a long history of helping clients grow their business. We help our business partners develop and maintain their reputation as a customer-first organization. And we train our contact center agents to be an extension of your company.

Take it from our President & Founder, Fred Weiner: 

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From global organizations to local non-profits, we have provided excellent training, customer service, and agents for organizations of all sizes.

Providing Scalable Growth for Health Care

TheConnection® worked with MNsure, Minnesota’s health insurance marketplace where individuals, families and small businesses can shop, compare and choose health insurance coverage that meets their needs.

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Organizing the Process for Secure Financing

We worked with a major financial institution providing customer support and application processing for personal and small business consumers in their credit card division.

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Growing a Customer Care Team for Greater Education

The Connection has partnered with School and Student Services (SSS) to help connect hundreds of thousands of students with an exceptional education.

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Expanding Service Offerings to Vulnerable Populations

Working as a partner to the Healthify, The Connection® not only exceeded the estimated average contacts per hour, but also reduced organizational costs as a direct result of the talent acquisition process, approach, efficiencies and ongoing management.

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Establishing Customer Care for Global Wireless Access

The Connection® is working with one of the nation’s largest global Wi-Fi wireless carriers that delivers on the promise of worldwide roaming without roaming fees. This allows business and leisure travelers to use hundreds of thousands of wireless hotspots around the world with only one account.

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Providing Inbound & Outbound Sales & Customer Service Support for Patient Ease

The healthcare organization was seeking a call center service provider able to offer a turnkey partnership solution that offered high quality appointment setting, customer service and customer support via inbound calls and email response.

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Supporting Customers to Get the Tickets They Need

StubHub, a leading entertainment and online ticket sales organization, needed their call center capabilities bolstered in order to prepare for large influxes of customers. So, they partnered with The Connection®.

Coming Soon

Providing Bilingual, 24/7 Service for Internet Users Across North America

As part of the Clearwire (now owned by Sprint) Wireless Internet program, The Connection® provided bilingual 24/7 technical & customer service chat support. In addition to voice & email, chat was added.

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Pampering Customers with Fantastic Customer Service

Looking to reduce shopping cart abandon, as well as provide an additional form of customer service for their customers & Distributors, Pampered Chef approached The Connection® about the using chat on their website.

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