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Our Belief: Customer Service Drives Reputation

Here at The Connection®, we have a long history of helping clients grow their business. We help our business partners develop and maintain their reputation as a customer-first organization. And we train our contact center agents to be an extension of your company.

Take it from our President & Founder, Fred Weiner: 

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From global organizations to local non-profits, we have provided excellent training, customer service, and agents for organizations of all sizes.

Health Care Case Studies:

Providing Scalable Growth for a Health Care Exchange

TheConnection® worked with a Health Care Exchange, a health insurance marketplace where individuals, families and small businesses can shop, compare and choose health insurance coverage that meets their needs.

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Killing the Rampant Spread of the "Hold Virus"

The Connection® was able to help one health care company cut average hold time from 3 hours to 5 seconds. Abandons were reduced from 65% to 4%.

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Providing Inbound & Outbound Customer Care  for Patient Testing

The healthcare organization was seeking a call center service provider able to offer a turnkey partnership solution that offered high quality appointment setting, customer service and customer support via inbound calls and email response.

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E-Tail Case Studies:

Helping Shade Americans with Customer Acquisition

A leading supplier of high-ticket awnings and other outdoor equipment has had a long-term partnership with The Connection® to help them with all aspects of their customer acquisition cycle.

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Pampering Customers with Fantastic Customer Service

Looking to reduce shopping cart abandon, as well as provide an additional form of customer service for their customers & Distributors, Pampered Chef approached The Connection® about the using chat on their website.

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Other Case Studies:

Turning Chaos into Competency for a Government Agency

The Connection® works with a State Government Agency that was being brutalized by their prior vendor. The client knew they needed a competent contact center team to right the ship. What they ended up with was much more.

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Growing a Customer Care Team for Greater Education

The Connection has partnered with an Education Payment Solutions company to help connect hundreds of thousands of students with an exceptional education.

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Expanding Service Offerings to Vulnerable Populations

Working as a partner to the Healthify, The Connection® not only exceeded the estimated average contacts per hour, but also reduced organizational costs as a direct result of the talent acquisition process, approach, efficiencies and ongoing management.

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