Read our Case Studies
From global organizations to local non-profits, we have provided excellent training, customer service, and agents for organizations of all sizes.
TheConnection® worked with a Health Care Exchange, a health insurance marketplace where individuals, families and small businesses can shop, compare and choose health insurance coverage that meets their needs.
The Connection® was able to help one health care company cut average hold time from 3 hours to 5 seconds. Abandons were reduced from 65% to 4%.
The healthcare organization was seeking a call center service provider able to offer a turnkey partnership solution that offered high quality appointment setting, customer service and customer support via inbound calls and email response.
A leading supplier of high-ticket awnings and other outdoor equipment has had a long-term partnership with The Connection® to help them with all aspects of their customer acquisition cycle.
Looking to reduce shopping cart abandon, as well as provide an additional form of customer service for their customers & Distributors, Pampered Chef approached The Connection® about the using chat on their website.
The Connection® works with a State Government Agency that was being brutalized by their prior vendor. The client knew they needed a competent contact center team to right the ship. What they ended up with was much more.
The Connection has partnered with an Education Payment Solutions company to help connect hundreds of thousands of students with an exceptional education.
Working as a partner to the Healthify, The Connection® not only exceeded the estimated average contacts per hour, but also reduced organizational costs as a direct result of the talent acquisition process, approach, efficiencies and ongoing management.
