--- title: The Connection® Helps Shade Americans description: A leading supplier of high-ticket awnings is partnered with The Connection® to help them with all aspects of their customer acquisition cycle. --- [![The Connection](https://info.theconnectioncc.com/hubfs/The_Connection_March2018/Images/the-connection-logo.png)](https://www.theconnectioncc.com/) - - - - (800) 883-5777 - [sales@theconnectioncc.com](mailto:sales@theconnectioncc.com) - [Best Practices](https://www.theconnectioncc.com/best-practices) - [Brand Representation](https://www.theconnectioncc.com/best-practices/brand-representation) - [Call Center Training](https://www.theconnectioncc.com/best-practices/call-center-training) - [Customer Experience](https://www.theconnectioncc.com/best-practices/customer-support) - [KPI Management](https://www.theconnectioncc.com/best-practices/kpi-management) - [Omni-Channel Contact Center](https://www.theconnectioncc.com/best-practices/omni-channel-contact-center) - [Quality Assurance](https://www.theconnectioncc.com/best-practices/quality-assurance) - 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[Technology & Updates](https://www.theconnectioncc.com/best-practices/technology-updates) - [Workforce Management](https://www.theconnectioncc.com/best-practices/workforce-management) - [Services](https://www.theconnectioncc.com/services) - [Call Types Handled](https://www.theconnectioncc.com/services/call-center-services) - [Omni-Channel Services](https://www.theconnectioncc.com/services/service-channels) - [Interactive Voice Response IVR Systems](https://www.theconnectioncc.com/services/service-channels/interactive-voice-response-ivr) - [Live Agent Outsourcing](https://www.theconnectioncc.com/services/service-channels/live-operator) - [Email Response Outsourcing](https://www.theconnectioncc.com/services/service-channels/email-response) - [Live Chat Outsourcing](https://www.theconnectioncc.com/services/service-channels/live-web-chat) - [Consulting Services](https://www.theconnectioncc.com/services/call-center-consulting) - [Training & Development Solutions](https://www.theconnectioncc.com/services/learning-solutions) - [Curriculum Development](https://www.theconnectioncc.com/services/learning-solutions/elearning) - [eLearning](https://www.theconnectioncc.com/services/learning-solutions/elearning) - [Learning Management System (LMS)](https://www.theconnectioncc.com/services/learning-solutions/learning-management-system-lms) - [Connect with TextChat](https://info.theconnectioncc.com/connectchat) - [Industries Served](https://www.theconnectioncc.com/industries-served) - [Media Communications](https://www.theconnectioncc.com/industries-served/media-communications) - [Consumer Services & Retail](https://www.theconnectioncc.com/industries-served/consumer-services-retail) - [Data Breaches, Recalls & Adverse Events](https://www.theconnectioncc.com/industries-served/data-breaches-recalls-adverse-events) - [Direct Sales & Social Commerce](https://www.theconnectioncc.com/industries-served/direct-sales) - [Education](https://www.theconnectioncc.com/industries-served/education) - [Financial Services](https://www.theconnectioncc.com/industries-served/financial-services) - [Government](https://www.theconnectioncc.com/industries-served/government) - [Healthcare](https://www.theconnectioncc.com/industries-served/utilities) - [Utilities](https://www.theconnectioncc.com/industries-served/utilities) - [About](https://www.theconnectioncc.com/about) - [Resources](https://www.theconnectioncc.com/resources) - [Case Studies](https://info.theconnectioncc.com/case-studies) - [Workforce Calculator](https://info.theconnectioncc.com/workforce-calculator-download) - [Call Center Metrics Report Sample](https://info.theconnectioncc.com/call-center-metrics-sample) - [Call Center Metrics Report Demo](https://info.theconnectioncc.com/call-center-metrics-demo) - [Call Center Management Guide](https://info.theconnectioncc.com/call-center-management) - [Blog](https://blog.theconnectioncc.com) - [Talent Blog](https://blog.theconnectioncc.com/talent) - [Call Center Resume Template](https://info.theconnectioncc.com/call-center-resume-template) - [Careers](https://info.theconnectioncc.com/careers) - [Working at The Connection®](https://info.theconnectioncc.com/careers) - [The Connection® Cares Benefits](https://info.theconnectioncc.com/the-connection-cares-benefits) - [Contact Us](https://www.theconnectioncc.com/contact-us) - [Request A Quote](https://www.theconnectioncc.com/contact-us/request-a-quote) # E-Tail ## Helping Shade Americans with Customer Acquisition A leading supplier of high-ticket awnings and other outdoor equipment has had a long-term partnership with The Connection® to help them with all aspects of their customer acquisition cycle. ### Client Needs The Client has had varying and growing needs over the many years including: - High volume DRTV lead capture - Sales of large ticket items, e.g. manual and electronic awnings - Customer service and customer care - Full tech support to assist customers with everything from installation, to trouble shooting, to parts replacement and installation. ### The Connection® Solution The Connection® provides a broad solution with a multi-pronged strategy to incorporate all of the client’s needs including: - Shared group of agents to handle DRTV spikes - AI voice and lead capture that calls can roll to during peak periods - Dedicated customer care team that grows and shrinks with the sales seasons - Highly competent tech support agents who know every aspect of the products and can walk customers through their issues - Quality sales team that knows how to close the deal, up-sell and down-sell as necessary - Ability to ramp up these core teams during peak season, offload important personnel with key capabilities during the off-season so that they can return the following year. By providing an integrated, self-contained team that includes various groups of agents for all of the different needs, as well as Supervisors, Training, Q.A. personnel, and Workforce experts, the Client always has people at the ready to fulfill every necessary function and aspect of the Client needs. ### Results A close working relationship between the Client and our organization includes: - Annual strategic planning to review successes and always look for new opportunities - Seasonal tactical planning to ensure a successful ramp-up of all the various teams In this fashion, the Client and their long standing partner continue to find success and enjoy the opportunity to grow and improve the operation every year. [![Learn More](https://no-cache.hubspot.com/cta/default/4278287/f26c206a-d1aa-4b4f-b7e2-54614070703b.png)](https://cta-redirect.hubspot.com/cta/redirect/4278287/f26c206a-d1aa-4b4f-b7e2-54614070703b) ### Contact Us [Get in Touch](https://www.theconnectioncc.com/contact-us) ![The Connection](https://info.theconnectioncc.com/hubfs/The_Connection_March2018/Images/the-connection-logo-white-1.png) ### About The Connection® is a business process outsourcer (BPO), offering a multitude of operational and consulting services for contact center services. ### Contact Us - **Address:** Bloomington, MN 55437 - **Phone:** +1 (952) 948-5488 - **Fax:** +1 (952) 948-5498 ### Blog Signup © Copyright 2025 The Connection®. All Rights Reserved.