--- title: The Connection® Helps Pampered Chef description: Looking to reduce shopping cart abandon, as well as provide an additional form of customer service for their customers & Distributors, Pampered Chef approached The Connection® about the using chat on their website. --- [![The Connection](https://info.theconnectioncc.com/hubfs/The_Connection_March2018/Images/the-connection-logo.png)](https://www.theconnectioncc.com/) - - - - (800) 883-5777 - [sales@theconnectioncc.com](mailto:sales@theconnectioncc.com) - [Best Practices](https://www.theconnectioncc.com/best-practices) - [Brand Representation](https://www.theconnectioncc.com/best-practices/brand-representation) - [Call Center Training](https://www.theconnectioncc.com/best-practices/call-center-training) - [Customer Experience](https://www.theconnectioncc.com/best-practices/customer-support) - [KPI Management](https://www.theconnectioncc.com/best-practices/kpi-management) - [Omni-Channel Contact Center](https://www.theconnectioncc.com/best-practices/omni-channel-contact-center) - 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[Careers](https://info.theconnectioncc.com/careers) - [Working at The Connection®](https://info.theconnectioncc.com/careers) - [The Connection® Cares Benefits](https://info.theconnectioncc.com/the-connection-cares-benefits) - [Contact Us](https://www.theconnectioncc.com/contact-us) - [Request A Quote](https://www.theconnectioncc.com/contact-us/request-a-quote) # E-TAIL ## Pampering Customers with Fantastic Customer Service Looking to reduce shopping cart abandonment, as well as provide an additional form of customer service for their customers & Distributors, Pampered Chef approached The Connection® about the using chat on their website.  While the key goal for this organization was to reduce costs and handle increases in call volume based on program launches, the organization also understood that in order to maintain their leadership position in the industry and continue to grow, it was imperative to provide world-class call center support that differentiated their customer service from competitors. ### The Connection® Solution Already a partner of The Connection®, Pampered Chef was able to use their existing team to handle the initial chat volume. Prior to implementation, Agents were trained on: - System Access - Chat Guidelines - Chat Best Practices - FAQs Regular Agent reporting & QA is provided for coaching & continued Agent development, as well as for Client tracking of results. ### Results - Increase in first call resolution - Quicker handle times - Less escalation to live agents (cost savings) - Overall improvement in CSAT scores and other customer satisfaction measurements [![Workforce Calculator](https://no-cache.hubspot.com/cta/default/4278287/0212c1c0-33d5-404d-8072-2eaac79795a5.png)](https://cta-redirect.hubspot.com/cta/redirect/4278287/0212c1c0-33d5-404d-8072-2eaac79795a5) ### Contact Us [Get in Touch](https://www.theconnectioncc.com/contact-us) ![The Connection](https://info.theconnectioncc.com/hubfs/The_Connection_March2018/Images/the-connection-logo-white-1.png) ### About The Connection® is a business process outsourcer (BPO), offering a multitude of operational and consulting services for contact center services. ### Contact Us - **Address:** Bloomington, MN 55437 - **Phone:** +1 (952) 948-5488 - **Fax:** +1 (952) 948-5498 ### Blog Signup © Copyright 2025 The Connection®. 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